Frequently Asked Questions of 360° Product Animation

Q;) Can I be there during the photography process?

A:) Absolutely, we welcome your visit with us and appreciate the shared commitment to your 360 degree photo project.

 


Q;) How does the process work?

A:) There are 5 steps to the spinLAB 360° Product Animation Service. It begins with your choice of packages and ends with a beautiful product animation installed on any web site platform.

1.) Choose your spin package

Client usually select one of our packages, or make a special request for movie parameters. If 50 or more products are needed, we can come to you. Orders less than 50 units should be shipped to our studio with a authorization #. PLEASE DO NOT SHIP PRODUCTS WITHOUT THIS AUTHORIZATION #.

2.) spinLAB product inspection

spinLAB inspects the products for any defects and reports all findings the same day we receive shipment. It is imperative that products are inspected for flaws before they are sent to our studio. Our cameras and “zoom in” feature shows flaws. Save time and money by sending as close to perfect product samples as you can.

3.) Product Photography

After the 2 prerequisites are satisfied, spinLAB commences to take pictures of your product in accord with your selected spin package. We pride ourselves on providing the highest quality photography available. At least 36 high resolution images are furnished to our clients as a byproduct of the 360 degree animation process all for no extra charge.

4.) Preliminary Review / Background Specification

After photography, the images are uploaded to a preview player. A 100% functional movie is presented, except for background removal and color correction. Clients are given the choice of black, white, or image background. We also offer a precise web site background color match. Simply put, we deliver your product animation with any background color you desire.

5.) Final 360 Degree Product Animation Presentation and Delivery

After the client has specified their desired background color, spinLAB retouches all images and delivers a finalized 360 degree movie for final review and approval.

After the image is approved, we install your product animation on your web site, as well as provide a secure web site for your partners to download your 360 degree movie for use on their web site.

 

Q;) How much does it cost?

A:) Our business model features up front pricing. The cost to animate your product relies on 3 factors, the size, weight and the texture. Most 360° product animations wind up costing our clients less than $100.00. For that price, they get at least 36 high resolution proof-ready pictures, a beautiful product animation and complete satisfaction.

 

Q;) Are your product animation players free?

A:) Yes and No. If you meet a 50 product minimum on any 1 order, we'll waive the costs of our non-branded player. If not, the player will feature a link back to spinLAB360.com. Removal of the spinLAB link or logo is available for $500.00

 


Q;) How long does it take?

A:) spinLAB prides itself on fast turn-around. We specialize in high volume orders and fast delivery. Our clients enjoy 72 hour turn-around time on 50 unit orders. 50+ unit orders will be accommodated with an individual delivery schedule- usually around 100 units per day on large orders.

 

Q;) Your prices are high, are there discounts available?

A:) It may appear that spinLAB prices are high, but take into account we give you

  1. At least 36 professional Olympus™ Digital Photographs and FULL USE RELEASE
  2. 100% satisfaction
  3. 3. The ability to buy a perfect result quickly at a fair predetermined price.

There is simply no way you will be able to achieve better 360 degree product animations by going in house or anyplace else.

 


Q;) Can you come to our location?

A:) Absolutely, spinLAB offers an exclusive mobile service to clients wishing to place 50 unit or more orders. We are the only company in the USA the offers a mobile 360 degree studio.

 


Q;) We want to resell spinLAB service to our clients, do you have a referral program?

A:) Absolutely, spinLAB is actively seeking advertising agency partners who seek to provide their clients with high quality 360 degree product animations. We make it easy to be in the 360 degree photography business without having to buy any equipment or designing a serviceable studio. We help ensure your good name by guaranteeing an exceptional, prompt result.

 

Q;) Are volume discounts available?

A:) Certainly; should your company or client seek to place a 100+ unit order, we can offer an aggressive volume discount.

 

Q;) Do you install our animation?

A:) We can if you need us to; else we'll work with your current web master or web department to get your animation on your web site.

 

Q;) Can We use spinLAB pictures for our print catalog?

A:) Yes, all pictures are 100% rights released for you to use in any environment for any size audience. You receive at least 36 high resolution Olympus™ digital images with every spinLAB package.

 

Q;) What are the differences between your packages?

A:) spinLAB packages differ only in the number of pictures taken per 360 degree revolution, as well as the amount of vertical angles captured during the 360 degree revolution process.

The easiest way to understand spinLAB packages is to seperate the first number from the last two in the package name.

  • spin1361 Vertical level, 36 pictures
  • spin336 - 3 vertical levels and 36 pictures per level = 108 product images for your marketing, training or instructional use.
  • spin5205 vertical levels perpendicular+top and bottom at 90 and 60 deg angles, 20 pictures per level = 100 product images for your marketing, training or instructional use.
 

Q;) Is my package insured?

A:) Yes, spinLAB carries specialty insurance covering liability, indemnity and general loss for a period of 30 days. It is your responsibility to provide paid shipping return services within a week of approval of the final 360 degree product animation. Products will be held for a period of 60 days. Products will be sold with all proceeds will be donated to the ASPCA after 90 days. Last year we donated over $5,000.00 to the ASPCA (under the name Shane Alderman) from the sale of abandoned products.